01Summary

IT and AV Systems Specialist with 9+ years deploying and maintaining critical technology in high-stakes environments, including hospital operating rooms and corporate settings. AWS-certified with hands-on expertise in cloud infrastructure, network administration, and end-user device management. Known for cross-functional collaboration, fast troubleshooting, and reliable uptime in mission-critical settings.

02Experience

Memorial Sloan Kettering — New York, NY JAN 2017 — PRESENT
Technology Services Specialist II
  • Configure and integrate audio-visual systems in operating rooms, ensuring uninterrupted functionality during surgical procedures across multiple MSK locations.
  • Provide on-site and remote technical support to hospital staff, maintaining seamless connectivity and system performance through collaboration with LAN/WAN administrators.
  • Conduct daily inspections and maintenance of OR computer and A/V equipment, minimizing downtime in critical patient care settings.
  • Led the deployment of Windows 10 & 11 across 250+ hospital endpoints, building and maintaining clinical images to meet industry compliance standards.
  • Provision and manage mobile devices institution-wide using AirWatch MDM, enhancing operational efficiency.
  • Administer Windows shared folders and optimize network devices (routers, switches) to support business needs.
  • Repair and maintain computer equipment and printers in clinical and non-clinical areas, thriving in a fast-paced, high-stakes environment.
VaynerMedia — New York, NY NOV 2015 — DEC 2016
Senior Support Analyst
  • Partnered with senior management to design and implement IT policies, optimizing company-wide infrastructure in a Mac-centric environment.
  • Managed onboarding and offboarding for employees, freelancers, and contractors, including laptop configuration and new-hire training.
  • Delivered comprehensive support for Google Workspace, ensuring seamless staff productivity and collaboration.
  • Troubleshot and resolved network and A/V issues across conference rooms, maintaining reliable IT operations.
  • Conducted repairs and maintenance on company computer equipment, minimizing disruptions to workflow.

03Notable Achievements

  • Collaborated on the setup of critical A/V systems in operating rooms and MSK's Josie Robertson Surgery Center, enhancing surgical precision.
  • Spearheaded the successful upgrade of Windows 10 & 11 across 250+ MSK workstations, improving system performance and security.
  • Earned consistently high customer satisfaction ratings for technical expertise and support at MSK and VaynerMedia.
  • Contributed to IT policy development at VaynerMedia, strengthening organizational infrastructure and operational standards.

04Certifications & Skills

Certifications
  • Apple Certified Mac Technician (ACMT)
  • AWS Cloud Practitioner
  • AWS Solutions Architect – Associate
  • AVIXA CTS
Technical Skills
Microsoft 365 AWS Cloud VMware VDI IGEL Zoom VPN ServiceNow AirWatch Python JavaScript Windows 10/11 macOS Citrix Okta Admin Google Workspace Meraki Cisco SharePoint PowerShell Terraform

05Education

Dominican College
B.S. Business Administration · GPA 3.6
GRAD 2010