01Summary

Results-driven IT professional with over 9 years of experience in technical support, infrastructure management, and system optimization. Skilled in deploying and maintaining critical audio-visual and computing systems in high-pressure environments, including operating rooms and corporate settings. Proven track record of collaborating with cross-functional teams to enhance IT operations, streamline processes, and deliver exceptional user support. Certified in AWS Cloud Practitioner and Solutions Architect Associate, with expertise in cloud technologies, network administration, and end-user device management.

02Experience

Memorial Sloan Kettering — New York, NY JAN 2017 — PRESENT
Technology Services Specialist II
  • Configure and integrate audio-visual systems in operating rooms, ensuring uninterrupted functionality during surgical procedures across multiple MSK locations.
  • Provide on-site and remote technical support to hospital staff, maintaining seamless connectivity and system performance through collaboration with LAN/WAN administrators.
  • Conduct daily inspections and maintenance of OR computer and A/V equipment, minimizing downtime in critical patient care settings.
  • Led the deployment of Windows 10 & 11 across 250+ hospital endpoints, building and maintaining clinical images to meet industry compliance standards.
  • Provision and manage mobile devices institution-wide using AirWatch MDM, enhancing operational efficiency.
  • Administer Windows shared folders and optimize network devices (routers, switches) to support business needs.
  • Repair and maintain computer equipment and printers in clinical and non-clinical areas, thriving in a fast-paced, high-stakes environment.
VaynerMedia — New York, NY NOV 2015 — DEC 2016
Senior Support Analyst
  • Partnered with senior management to design and implement IT policies, optimizing company-wide infrastructure in a Mac-centric environment.
  • Managed onboarding and offboarding for employees, freelancers, and contractors, including laptop configuration and new-hire training.
  • Delivered comprehensive support for Google Workspace, ensuring seamless staff productivity and collaboration.
  • Troubleshot and resolved network and A/V issues across conference rooms, maintaining reliable IT operations.
  • Conducted repairs and maintenance on company computer equipment, minimizing disruptions to workflow.

03Notable Achievements

  • Collaborated on the setup of critical A/V systems in operating rooms and MSK's Josie Robertson Surgery Center, enhancing surgical precision.
  • Spearheaded the successful upgrade of Windows 10 & 11 across 250+ MSK workstations, improving system performance and security.
  • Earned consistently high customer satisfaction ratings for technical expertise and support at MSK and VaynerMedia.
  • Contributed to IT policy development at VaynerMedia, strengthening organizational infrastructure and operational standards.

04Certifications & Skills

Certifications
  • Apple Certified Mac Technician (ACMT)
  • AWS Cloud Practitioner
  • AWS Solutions Architect – Associate
  • AVIXA CTS
Technical Skills
Microsoft 365 AWS Cloud VMware VDI IGEL Zoom VPN ServiceNow AirWatch Python JavaScript Windows 10/11 macOS Citrix Okta Admin Google Workspace Meraki Cisco SharePoint PowerShell Terraform

05Education

Dominican College
B.S. Business Administration · GPA 3.6
GRAD 2010