Jdjohnson87@me.com (646) 220-8924 New York, NY | linkedin.com/in/jon-johnson
PROFESSIONAL SUMMARY
Results-driven IT professional with over 9 years of experience in technical support, infrastructure management, and system optimization. Skilled in deploying and maintaining critical audio-visual and computing systems in high-pressure environments, including operating rooms and corporate settings. Proven track record of collaborating with cross-functional teams to enhance IT operations, streamline processes, and deliver exceptional user support. Certified in AWS Cloud Practitioner and Solutions Architect Associate, with expertise in cloud technologies, network administration, and end-user device management.
EXPERIENCE
Memorial Sloan Kettering, New York Jan. 2017 – Present
Technology Services Specialist II
§ Configure and integrate audio-visual systems in operating rooms, ensuring uninterrupted functionality during surgical procedures across multiple MSK locations.
§ Provide on-site and remote technical support to hospital staff, maintaining seamless connectivity and system performance through collaboration with LAN/WAN administrators.
§ Conduct daily inspections and maintenance of OR computer and A/V equipment, minimizing downtime in critical patient care settings.
§ Led the deployment of Windows 10 & 11 OS across 250+ hospital endpoints, building and maintaining clinical images to meet industry compliance standards.
§ Provision and manage mobile devices institution-wide using AirWatch MDM, enhancing operational efficiency.
§ Administer Windows shared folders and optimize network devices (routers, switches) to support business needs.
§ Repair and maintain computer equipment and printers in clinical and non-clinical areas, thriving in a fast-paced, high-stakes environment.
VaynerMedia, New York Nov. 2015 – December 2016
Senior Support Analyst
§ Partnered with senior management to design and implement IT policies, optimizing company-wide infrastructure in a Mac-centric environment.
§ Managed onboarding and offboarding processes for employees, freelancers, and contractors, including laptop configuration and training sessions for new hires.
§ Delivered comprehensive support for Google Workspace, ensuring seamless staff productivity and collaboration.
§ Troubleshot and resolved network and A/V issues across conference rooms, maintaining reliable IT operations.
§ Conducted repairs and maintenance on company computer equipment, minimize disruptions to workflow.
NOTABLE ACHIEVEMENTS
§ Collaborated on the setup of critical A/V systems in operating rooms and MSK’s Josie Robertson Surgery Center, enhancing surgical precision.
§ Spearheaded the successful upgrade of Windows 10 & 11 across 250+ MSK workstations, improving system performance and security.
§ Earned consistently high customer satisfaction ratings for technical expertise and support at MSK and VaynerMedia.
§ Contributed to IT policy development at VaynerMedia, strengthening organizational infrastructure and operational standards.
CERTIFICATIONS, SKILLS & EDUCATION
Certifications:
§ Apple Certified Mac Technician ( ACMT )
§ AWS Cloud Practitioner +,
§ AWS Solutions Architect Associate.
§ AVIXA CTS
Skills: Microsoft Office 365, AWS Cloud, VMWare Virtual Desktops, IGEL, Zoom, VPN, ServiceNow, AirWatch, Python, JavaScript, Windows 10, Mac OSx, Citrix, Okta Admin, Google Workspace, Meraki, Cisco, SharePoint, PowerShell, Terraform.
Education: Dominican College. Business Administration BS Graduation: [2010] | GPA 3.6